Training People| CALM | Confidential And Local Mediation

Training

All CALM’s training is accredited by OCNLR (Open College Network London Region), a nationally recognised examining body.

Community Mediation Skills Course

CALM runs the Community Mediation Skills Course every year to train individuals in mediation skills. You will learn what mediation is, how it works and what the mediator does.

To complete the course and gain the OCNLR accreditation (60 credits at level 3), you must

attend all six days in full and
answer 12 questions which take approximately 18 hours of written work.

CALM will then enable you to observe one or two mediations before you take a case with an experienced mediator as your co-mediator.

CALM can give you ample opportunity to develop your skills as mediators. You can take mediation cases mornings, afternoons & evenings, seven days a week, according to your availability. We want to help residents in dispute so we are flexible with regard to meeting times

Charge:	Volunteers	£90
	Individuals	£300
	Organisations	£600

This course is suitable for anyone that wants to help their community. For the qualities you’ll need, see What makes a good mediator?

The next one is due February/March 2012. How to apply?

Restorative Justice Skills Course:

CALM runs a Restorative Justice Skills training course every other year.

To complete the course and gain the OCNLR accreditation (30 credits at level 3), you must

attend all four days in full, including one day skills practice and
complete 6 hours of written work.

Charge:	Volunteers	£200.00
	Individuals	£400.00
	Organisations	£800.00

This course is suitable for people who want to carry out restorative justice casework, including prison officers, police, youth workers, mentors and teachers. For the qualities you’ll need, see What makes a good restorative justice facilitator?

The next one is due in November 2011. How to apply ?

Workplace Mediation Skills Course:

Due summer 2012

Conflict Management in Organisations Skills Course:

Due autumn 2011

What makes a good mediator?

Here is a list of the skills and qualities that help to make a good mediator. A mediator need not possess all these attributes; however you will need most of them to carry out casework.

Ability to communicate in a clear and neutral tone
Active listening skills
Analytical skills
Assertiveness
Build rapport and trust in the process
Facilitate thinking and understanding
Problem-solving
Ability to work reflectively
Ability to empower parties
Good time-keeping

QUALITIES

Empathetic
Ability to cope with conflictual and emotional situations
Creative
Flexible
Patience
Self- motivated
Impartial
Non-judgmental
Understanding of problems faced in diverse communities
Self-awareness
Professionalism

What makes a good restorative justice facilitator?

Here is a list of the skills and qualities that help to make a good facilitator. A facilitator need not possess all these attributes, however you will need most of them to carry out casework.

SKILLS

Listening and general communication
Ability to deal with challenging emotions.
Summarising
Building rapport
Assertiveness
Facilitation
Problem-solving
Analytical skills
Good time-keeping