6 days Community Mediation Skills Training October 2022

Community Mediation Skills training

  • Experienced mediators and trainers deliver the six-day in-person interactive course.  It will take the learners through from understanding conflict and exploring individuals’ responses to it, through the steps of the mediation process, practicing the necessary skills to deliver a professional service. 
  • Costs, plus Eventbrite fee:
    • £1,495
  • The application process:
  • To apply, please book on Eventbrite – https://www.eventbrite.co.uk/e/6-days-community-mediation-skills-training-october-2022-tickets-395854911697 and you will be sent the application form to complete afterwards
  • The first applicants to complete both these stages will be invited to a 40-minute interview on Zoom with a written question to assess your English competency.
  • If successful we will invite you to book a place on Eventbrite, with payment. 

Open College Network Accreditation (OCN Accreditation)

  • You’ll receive the nationally-recognised Level 3 accreditation of six credits – that’s the equivalent of an A’ Level.
  • To achieve it you will have to pass the Day-6 practical assessment and submit a portfolio answering 11 questions.  Word limit for each is 250 words.  The answers are entirely covered by the course and will not require additional reading.  You will have two months to submit the portfolio, following the training.

Volunteering with Calm Mediation

On passing the Day-6 practical assessment you can volunteer as a Calm Neighbour Mediator if you wish, following attendance at a half-day Induction.  It covers the practical day-to-day contact you’ll have with Calm regarding casework, how we support your practice and our practitioner expectations.

We train mediators to deliver our neighbour mediation service and look for committed, reliable individuals who wish to support the community, working within a dedicated and supportive team.  You need to be able to travel to do in-person mediating and training within the London area, with notice.

Our Volunteer Mediators’ annual commitment can be seen in the separate document headed ‘Role Specification – Volunteer Neighbour Mediator’.


Q:  What difference does having the accreditation make?

A:  When you pass the Day 6 practical assessment you can volunteer as a neighbour mediator with Calm.  The accreditation shows individuals and organisations that you have achieved a nationally-recognised standard with Open College Network.

Q:  Will I be able to mediate workplace conflicts after the training?

A:  You can only mediate workplace cases if you are trained in that form of mediation.  Having attended CMS, you will have all the core skills you’ll require but the context and process are different.  There are conversion courses available. 

Q:  What’s so good about Calm Mediation’s training?

A:  We have been delivering accredited community mediation training since 2008.  There are very few organisations that train mediators and offer the opportunity to use those skills in practice.  Many of our volunteer mediators have gone on to pursue paid mediation work for their day job but still maintain their connection with Calm and find it invaluable.  We have mediators still volunteering who joined us in 2001.

Feedback from past learners

“I found this course exceptionally well designed and delivered.  It was thorough and progressed carefully towards an assessment that effectively integrated everything we’d been learning.  The trainers delivered it with both professionalism and warmth, and in a way that exemplifies the value of mediation itself.  I would wholeheartedly recommend it to anyone interested in a comprehensive practical basic training in community mediation”

“Thank you so much.  I felt really supported and guided through even when it felt daunting.  When you told us we would be more confident and have skills by day 6, I struggled to believe it and felt daunted, but you were both absolutely right!”

“They were fantastic trainers whose experience, empathy and creativity clearly shows. The course is very thorough and the fact that it’s specific to community mediation is invaluable, because you get a chance to learn how to handle scenarios, you’re unlikely to get in workplace or commercial mediation” “I think the training was excellent and I would definitely recommend it.  I have really learned some great skills that I can use in general as well as in mediation”