As a housing officer, you play a vital role in resolving disputes between residents and neighbours. Mediation is a proven, non-confrontational way to address conflicts and promote peace. The videos below will equip you with some useful tools and information to guide your tenants towards their a first step to resolution – when you make a referral to Calm Mediation.
Here, you’ll find some practical advice from our Neighbour team on how to talk about mediation, address concerns, and encourage reluctant residents. John Naldrett, our Head of Neighbour Mediation explains what’s in it for Housing Officers.
What do I say to encourage people to say ‘YES’ to mediation and use the service?
Encouraging mediation can be challenging, but with the right approach, you can help people move from conflict to resolution – and avoids the stress – and cost – of legal action.
How will making a referal to Calm benefit – and help – Housing Officers?
Calm Mediation’s Neighbour Co-ordinator Camille Privé says it’s worth acting sooner rather than later. She says the point at which a dispute is referred to the team at Calm Mediation can make a real difference to the outcome.
When should a Neighbour dispute be referred to Calm Mediation?
Sending a case to us is a straightforward process. Once the residents know about Calm Mediation’s service, our Neighbour team can take over from you, and help people resolve their issues as quickly and smoothly as possible.
What is the referral process – how do I send a dispute to Calm Mediation?
Please refer residents using Calm Mediation’s Neighbour referral form. For more information, contact our Neighbour team.
