Neighbour Mediation Service
Mediation is a proven, non-confrontational way to address conflicts and promote peace. Here, you’ll find practical advice from our Neighbour team on what to say. John Naldrett, our Head of Neighbour Mediation and Camile Privé, our Neighbour Co-ordinator, share tips on what to say to residents to encourage them to go to mediation.
What do I say to encourage people to say ‘YES’ to mediation and use the service?
How will making a referral to Calm benefit – and help – Housing Officers?
When should a Neighbour dispute be referred to Calm Mediation?
What is the referral process – how do I send a dispute to Calm Mediation?
The sooner a situation is referred to mediation, the quicker and easier it can be to resolve. We recommend making a referral as soon as you become aware of an issue. However, we also accept and have successful cases where the conflict may have been present for a long time.
We aim to arrange initial private meeting between the mediators and the parties within 2-5 weeks. Our aim is to arrange a mediation meeting between the parties within 5-9 weeks. Cases may happen quicker or take longer depending on the numbers involved and availability of the parties and the mediators.
Yes: our service offers mediation support both in person and remotely using Zoom.
Mediation is a flexible process. We will not force people to do anything that they do not want to do. Our team will explore various options to ensure that there is a format of mediation that suits everyone involved.
If mediation is not possible for whatever reason, we offer people a 'next steps meeting'.
This is a private individual meeting with two of our mediators. The mediators will talk with the client about the issues that they are experiencing, and help them to consider ways of addressing or managing the issues moving forward. The goal is to make an action plan that lays out the next steps that the resident will take to try to improve things.
We can work with most dispute issues. If you are unsure if a case is suitable for mediation, please contact us at neighbour@calmmediation.org to discuss the case further.
Some cases that are not suitable for mediation may be suitable for support from our Restorative Justice Service.
Once the form opens, please download/print, complete in full and return it to:
Team Contact Information
You will need to gain consent from both/all parties for us to contact them regarding mediation.
Step 1
Once both parties have given consent, please complete the referral form below.
Please note: if you already have a case-by-case contract, you will need to provide a purchase order number with your referral.
Step 2
Our aim is to acknowledge your referral within 3 working days and to contact the parties within 5 working days.
We give them information about the process and offer an initial private meeting with the mediators.
Step 3
We keep you updated on progress but keep the details of conversations with/between the parties confidential.
If both parties give permission, we can share their mediation agreement reached with you.
We partner with councils and housing associations to support their tenants or local residents to quickly resolve neighbour or neighbourhood issues. We also assist with disputes between housing providers and tenants, for example around repair, maintenance and hoarding. Our service is independent and confidential, which gives the best chance of a positive outcome.
Experts in the field
Saves staff time
Cost-effective
Improves wellbeing
"I received regular updates on the progress of the parties during the mediation process and the outcomes which so for have been positive as parties have been able to come to an agreement"
Housing Officer
"An excellent way to resolve neighbour disputes and the team keep you updated on the progress."
Housing Officer
"I am impressed by the way Calm mediation handled the case"
Housing Officer
"The parties are given appointments very swiftly and the mediation service was in constant communication giving updates."
Housing Officer
"The process was very easy and I feel that the outcome was reasonable for both parties which could only have come about with a professional service"
Housing Officer
"The work provided has helped resolve long existing ASB and Noise Nuisance cases"
