Our Community Mediation Training

Mediating conflicts in the community setting can be hugely rewarding. Unlike other disciplines of conflict resolution, it often takes place in people’s homes, in an informal setting. You may be facilitating clients who live next to each other but have hardly met. You can read more about Community Mediation here.

Amongst other things, we act as a mediation provider to housing residents who would not otherwise have the means to resolve their difficulties. Although volunteering is a common reason why many choose to train with Calm Mediation, it is not the only one. Those mediating community conflicts for Calm Mediation often speak about the immense satisfaction of contributing to the well-being of their community.

Legal professionals gain a valuable set of skills, enabling them to broaden their activities during and following careers as barristers, legal aids and solicitors.

Although we are a service provider to many housing bodies, our training is popular with managers there. Staff trained in mediation contribute to greater efficiency of the service as a whole, resulting in the provision of better support for their residents.

Many housing officers request the training themselves as it provides a blueprint to handling residents’ emotions directed at themselves or others, raising job satisfaction and decreasing stress in the process.

I will find it easy to implement in my working and personal life

The training was easy to understand and I will find it easy to implement in my working and personal life. The training was not boring because they used actives and role plays that made it easier to visualise.
Mediation Training Courses
5
2016-06-17T11:28:21+00:00
The training was not boring because they used actives and role plays that made it easier to visualise.

Enthusiasm from the facilitators was remarkable

The training was excellent, the enthusiasm from the facilitators was remarkable. Six day course, if this is what you want to do, you won’t be bored. Excellent, thank you.

Bill Goodrham
Volunteer with Victim Support's Anti Social Behaviour Team

Mediation Training Courses
5
2019-05-30T14:03:16+00:00

Bill Goodrham
Volunteer with Victim Support's Anti Social Behaviour Team

The training was excellent, the enthusiasm from the facilitators was remarkable. Six day course, if this is what you want to do, you won’t be bored. Excellent, thank you.

Time for skills practice

I felt that the training was delivered in a structured way that made sense to me. I also liked the fact that there was time for skills practice which made me feel better prepared.
Mediation Training Courses
5
2019-05-30T14:21:38+00:00
I felt that the training was delivered in a structured way that made sense to me. I also liked the fact that there was time for skills practice which made me feel better prepared.

Good trainers who knew their subject

It was clear, quick pace, practical focused learning. Good trainers who knew their subject.
Mediation Training Courses
5
2016-06-17T11:27:54+00:00
It was clear, quick pace, practical focused learning. Good trainers who knew their subject.

Opportunity to practice the skills via role play

The training was thorough and very well paced. I liked the fact that there was also the opportunity to practice the skills via role play.

RemaBegum
Victim Support

Mediation Training Courses
5
2019-05-30T14:23:34+00:00

RemaBegum
Victim Support

The training was thorough and very well paced. I liked the fact that there was also the opportunity to practice the skills via role play.

Over all it was a learning curve for me.

The training gave me a wider understanding of how to manage clients expectation, made me think about my own prejudice towards people and situations and how to change my thoughts from negative to positive. Over all it was a learning curve for me.

Munevver Humphreys

Mediation Training Courses
5
2019-05-30T14:22:40+00:00

Munevver Humphreys

The training gave me a wider understanding of how to manage clients expectation, made me think about my own prejudice towards people and situations and how to change my thoughts from negative to positive. Over all it was a learning curve for me.

The combination of theory and practice worked very well

I thought it was an excellent course. The combination of theory and practice worked very well. I had come across some of the concepts before but realise that I had previously only touched the surface.

S.A.
(Housing Manager)

Mediation Training Courses
5
2019-05-30T14:25:21+00:00

S.A.
(Housing Manager)

I thought it was an excellent course. The combination of theory and practice worked very well. I had come across some of the concepts before but realise that I had previously only touched the surface.
5
7
Mediation Training Courses

Explore our training courses

Foundation in Mediation Skills Taster

Who’s it for?
Anyone interested in learning about [community and neighbour] mediation and skills, but doesn’t yet want to commit to the full 6-day course.

Objectives
To explore how people respond to conflict and to understand the mediator’s role, and tips on how to help others in conflict without getting involved ourselves.

What you’ll get out of it
A taste of conflict and conflict resolution.

Foundation in Mediation Skills Training

Who’s it for?
Anyone interested in learning about [community and neighbour] mediation and skills.

Objectives
To understand conflict and exploring individuals’ responses to it, the steps of the mediation process, and practising the skill to deliver a professional service.

What you’ll get out of it
Detailed insight into conflict and conflict resolution using mediation. With the option of gaining an OCN accreditation.

two women refusing to talk to each other

Foundation in Workplace Skills Taster

Who’s it for?
Anyone interested in learning about workplace mediation and skills.

Objectives
To understand conflict in the workplace and the mediation process within a work environment.

What you’ll get out of it
A taste of conflict and conflict resolution in the workplace.

Foundation in Workplace Skills Training

Who’s it for?
Anyone interested in learning about workplace mediation and skills, but doesn’t yet want to commit to the full [6-day] course.

Objectives
Understand workplace mediation principles, process and practice.

What you’ll get out of it
Understand workplace mediation principles, process and practice.


Community Mediation Conversion Workshop

Who’s it for?
Accredited mediators who are interested in volunteering for Calm.

Objectives
We ‘convert’ people who have been trained elsewhere to how we do things at Calm.

What you’ll get out of it
We ‘convert’ people who have been trained elsewhere to how we do things at Calm.


Induction

Who’s it for?
Anyone who has recently completed a training course and is not yet familiar with Calm’s procedures/processes.

Objectives
To go over the Calm approach to mediation and referrals, the life of a case, office communication, how calm supports your practice, and Calm’s practice expectations.

What you’ll get out of it
To go over the Calm approach to mediation and referrals, the life of a case, office communication, how calm supports your practice, and Calm’s practice expectations.


Mediation Awareness Session

Who’s it forgroup discussion
To go over the Calm approach to mediation and referrals, the life of a case, office communication, how calm supports your practice, and Calm’s practice expectations

Objectives
We cover what mediation is, what Calm can cover with mediation and how the process works.

What you’ll get out of it
Insight into Calm’s processes and how we deal with referrals.


Individual supervision

Who’s it for
Available to Calm’s volunteers and practitioners.

Objectives
An opportunity to reflect on your mediation practice, explore challenges and successes, and to see how Calm can support you.

What you’ll get out of it
Enhancement of Calm’s mediators’ practice.


Group supervision

Who’s it for?
Available to Calm’s volunteers and practitioners.

Objectives
Sharing good practice, reflecting on challenges experienced and successes in casework.

What you’ll get out of it
Enhancement of Calm’s mediators’ practice.


Development Sessions

Who’s it for?
Available to Calm’s volunteers and practitioners.

Objectives
We cover various topics and feature some of our staff and mediators as guest speakers for their expertise.

What you’ll get out of it
Detailed training workshops from experts and their wealth of knowledge.

All of the above offer opportunities to gain CPD points and we are constantly working on more development sessions. Join our mailing list to be notified as soon as relevant training is scheduled.

Do you have more questions?

Check out our FAQs below. Or let us call you back when we are in the office again:

 

Why Train with Calm Mediation?

  • We have achieved the Open College Network London Quality Mark, which recognises our high standards as a training provider.  OCN London is a respected qualifications body accredited by OfQual. For our accredited practitioner training, they check that our work assessing learners’ practical skills and written assignments meets the required standards.
  • Our training is delivered by experienced, accredited practitioners with an enthusiasm for what they do and a willingness to share their experience and insights.
  • Our training covers both theory and practice, with plenty of opportunities to try out skills in realistic role-plays.
  • Our competitive fees cover all training materials, lunches and refreshments, and (where appropriate) accreditation.
  • Unlike most training providers, Calm Mediation is able to offer the opportunity to practise and develop your new skills on real cases; read the full description of the Volunteer Community Mediator role here.
  • Community mediation and RJ practitioner courses offer lower-cost options for those who do not wish/need to gain full accreditation.

Frequently Asked Questions

Does Calm offer Workplace Mediation?

Calm passes workplace cases to Calm’s current Neighbour Mediation volunteers who are also accredited workplace mediators. They are invited to take paid workplace cases once they have volunteered for our Neighbour service for year. If you’d like to become a Neighbour Mediation volunteer with Calm, please see [here] for the Foundation in Mediation Skills Training and Community Mediation Conversion Courses.

Does Calm offer Civil & Commercial Mediation?

Calm currently does not offer any Civil & Commercial Mediation. If you’re looking for opportunities in this area specifically, you may be able to find something on the Civil Mediation Council website – civilmediation.org

Can I observe mediation at Calm?

Unfortunately Calm only offers observations to our current volunteer mediators for their skills development. You may be able to find organisations on the LCMC contact page who may be able to offer observations: http://www.lcmc.org.uk/contact.html

What does Calm expect from its mediators?

We would expect the time equivalent of at least four cases a year from our volunteer mediators, to keep their skills up. Attendance in at least three development sessions each year. Attendance at a one-to-one supervision and a group supervision each year.

What can mediators expect from Calm?

We hold development sessions every month/two months for upkeep of skills and further development, these sometimes include guest speakers and re-enactments for a more real-life feel. We send out monthly newsletters and we have socials where our volunteers, staff and trustees can meet and mingle!