Neighbour Mediation Service
Our service is independent and confidential, which gives the best chance of a positive outcome.
Once a resident is engaged in a complaints process, it can be a lengthy and expensive process that drains resources. Serial Complainers put strain on Housing organisations and create confrontational relationships that are difficult to manage. Calm's intervention quells tension and saves time and money.
Complaints can include dissatisfaction around disrepair, maintenance and hoarding.
Saves thousands of pounds in costly legal fees
Pass the dispute over to someone Independent
Happier staff with more time available
We have helped hundreds of people in dispute across London - every year since 1987.
The sooner a situation is referred to mediation, the quicker and easier it can be to resolve. We recommend making a referral as soon as you become aware of an issue. However, we also accept and have successful cases where the conflict may have been present for a long time.
They do not need to agree to mediation for a referral to be made to us. However, they do need to be open to the idea of hearing from us about how we might be able to support them. People are often willing to try mediation once they have spoken with us and the mediators.
We aim to arrange initial private meeting between the mediators and the parties within 2-5 weeks. We arrange a mediation meeting between the parties within 5-9 weeks. Cases may happen quicker or take longer depending on the numbers involved and availability of the parties and the mediators.
Yes: our service offers mediation support both in person and remotely.
Mediation is a flexible process. We will not force people to do anything that they do not want to do. Our team will explore various options to ensure that there is a format of mediation that suits everyone involved.
We can work with most dispute issues. If you are unsure if a case is suitable for mediation, please contact us at neighbour@calmmediation.org to discuss the case further.
Some cases that are not suitable for mediation may be suitable for support from our Restorative Justice Service.
Not sure how to address a complaint?
Complete this no-obligation form to get a call back; it will enable us to have a productive conversation.
Team Contact Information
"After 30 years of living in a cold and damp council's property, and breathing fungus spores, that all adversely affected my health and well-being, and after all my endless endeavours with the council for resolution have failed, the "saviour" to this most lengthy disrepair came in form of a referral by the council to Calm Mediation. The Mediator Dave Walker, worked tirelessly with me and the council to find a desired solution. What was most helpful during this very tense period, was having Dave [The Mediator] truly by my side, always ready to listen and support me. I can't thank Dave and Calm Mediation enough for bringing this dire disrepair case to an end."
Community Mediation Client
‘Calm Mediation has given invaluable support to Anti Social Behaviour unit in the last year helping us resolve many complex and diverse cases. These have ranged from neighbour disputes to wider community issues where intensive nonjudgmental and pioneering mediation was used to bring disparate parts of the community together. Calm Mediation has always supported and has never sought to compromise the enforcement aspect of our work. Indeed, they have assisted us both in supporting our victims and witnesses but also in opening up meaningful dialogue with perpetrators of anti social behaviour. We look forward to working with Calm Mediation for the betterment of the community.’
Head of Anti-Social Behavior Unit
“I had the opportunity of seeing the Calm Mediation team in action. They were passionate about what they were doing and highly skilled and professional. I would not hesitate in recommending them”
Law Firm
"I am impressed by the way Calm mediation handled the case"
