A Q&A with Calm Mediation’s New Leader
As Calm Mediation enters a new chapter, we sat down with our newly appointed CEO to talk about his vision, values, and personal journey, from grassroots mediation work to leading the organisation through a period of renewal and growth.
What are your top priorities for Calm over the next 3–5 years?
The first priority is securing Calm Mediation’s financial sustainability. We’ve had to make tough decisions recently, including closing much of our Family Mediation service, and it’s crucial we rebuild a solid foundation to continue the incredible work we do. It won’t be easy, but I know our team has the resilience and commitment to succeed.
Looking forward, I want Calm to go beyond resolving conflict. We should be empowering communities to manage conflict themselves. Mediation isn’t just a service; it’s a skill everyone can learn. Why shouldn’t some of our clients become our future mediators?
And we must never forget our volunteers. They are the heart of Calm Mediation. I want to create a space where they feel valued, inspired, and supported—where they can grow, learn, and find new passions.
What are the biggest challenges Calm is facing—and how can we overcome them?
We operate in a financially uncertain landscape. Working closely with the public and third sector means funding can be withdrawn with little notice. To overcome this, we need to deepen relationships with our partners, stay competitive, and stay tuned into the needs of our communities.
We’re also seeing a shift in funding priorities—towards advocacy and support services. That makes it even more vital for us to clearly communicate the long-term value and transformative power of mediation.
How would you describe your leadership style?
I’m not the loudest voice in the room, but I try to bring a calm, grounded presence. I’m strong-willed and driven, but not a “firm hand” leader. I believe in collaboration over control.
Having worked my way up through Calm—from Case Coordinator to CEO—I bring a deep operational understanding of our work. I’ll be a hands-on leader, but never a micromanager.
What kind of culture do you want to foster at Calm?
An open, creative, and collaborative culture. I want staff and volunteers to feel they can share ideas freely and help shape the organisation’s future.
At the same time, we need to be results-driven. The key is to create a working environment where innovation and accountability work together—not against each other.
What’s one lesson you’ve learned from past leadership mistakes?
Take your time making the right decision. Don’t rush. It’s more important to be thoughtful and inclusive in your approach—really listen to your clients, team, and partners. Their needs should guide your direction.
What’s your “conflict animal”?
I talk about this a lot in training! At work, I’m probably a Dolphin or an Owl, so collaborative and thoughtful. At home? Depending on the situation, I might switch from a Teddy Bear to a Shark! We’re all a mix, really.
What’s the most unusual job you’ve ever had?
Definitely touring the US and Europe as the bassist in The Melodic, a band I formed with school friends in South London. We signed a record deal and hit the road in our twenties.
I’ve also had some quirky roles -like handing out food samples in Sainsbury’s in a full branded uniform, including a very memorable orange-and-white hat. Quite the look when you’re 6’6″!
Want to get involved or learn more about our leadership team?
Contact us or Meet the Team
