Restorative Justice Service Privacy Policy

Under data protection requirements Calm Mediation is required to inform you how we will process any information that we hold in relation to you. Calm Mediation needs your permission to hold and share information about you.

Legal basis of processing

Calm Mediation processes information about you on the basis of performing a public task in providing services to victims and witnesses of crime
Some information about you may be processed for reasons of substantial public interest.

What information we would hold

The information can be about you along with details of the crime, any sentence, licence and other conditions imposed as a result of the crime and of the services we provide to you. Such information is held electronically or where appropriate in hard copy with appropriate technical and organisational measures in place to look to ensure it is retained securely.

Why we will hold your information and what we would do with it

Calm Mediation uses your information to help progress the services we have agreed with you. This may include making referrals to other agencies able to provide the agreed services to you where you have agreed we can contact them and generally, to make sure that any service we have agreed with you is progressing.

Your information will normally only be seen by those who will provide the agreed services to you and with whom there is a confidentiality agreement in place. Your information may be provided to the commissioner of the service to allow quality assurance/monitoring/audit of the service to be undertaken. Your information may also be used for statistical purposes (statistical information is anonymous).

Why we would share your information

Your information will normally only be shared when Calm Mediation has permission from you to do so and where this is relevant to any services we have agreed with you. There are exceptional circumstances where we may have to disclose your information without your permission. These are:

  1. If we believe that either you or someone else is at risk of significant harm; Calm Mediation individuals have a duty to report any issues relating to adult safeguarding or child protection
  2. Where there is another legal reason or requirement to disclose your information

How long we would hold your information

The information will be retained for no longer than is necessary for the purposes for which the information is processed. This will normally be for six years after last contact with you where we have delivered services in case it becomes necessary for you or Calm Mediation to access what services you received. There may also be circumstances where it is appropriate within legal and best practice requirements to retain the information for longer.

Your rights

Data protection requirements mean that you have specific rights in relation to information about you held by Calm Mediation.

You have a right to:

  • Be informed of how information about you will be used (Right to be informed)
  • Access information held about you (Right of access)
  • Request that information about you that is inaccurate or incomplete be rectified (Right to rectification)
  • Request deletion or removal of information about you in specific circumstances (Right to erasure)
  • ‘Block’ or suppress processing of information about you (Right to restrict processing)
  • Obtain and re-use information held about you for your own purposes across different services (Right to data portability)
  • Object to processing of information about you (Right to object)
  • Withdraw consent at any time where your information is being processed based on that consent
  • Lodge a complaint with the Information Commissioner’s Office in relation to processing of information about you. (To do this, write to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF)

You have a right to object to the processing of information about you. If you have any questions relating to this Fair Processing Notice or to exercise your rights in relation to information we hold about you please contact Calm Mediation.

Calm Mediation
92 Camberwell Rd,
London SE5 0EG
Free phone: 0300 102 3031
Tel: 020 7603 4014