Workplace Mediation Skills

Booking now:

Intensive Workplace Mediation Training (Six Days)

Starts: 22 March 2023
Location: Central London.
12 delegates. Places still available.

This event takes place 9am-5pm on 6 days; 22, 23, 24, 29, 30 and 31 March 2023.

Looking to build a solid foundation as a mediator?

This highly-interactive 6-day course will give you confidence in both responding to and resolving conflict situations, wherever you find yourself.

  • First week (online) : Wednesday 22, Thursday 23 & Friday 24 March 2023
  • Second week (in person): Wednesday 29, Thursday 30 & Friday 31 March 2023

Can’t make these dates? Join our mailing list here and we will be in touch with future courses.

Get trained in both the theory and practice of workplace mediation using the facilitative mediation process with an organisation that has a 20 year history of giving its graduates an opportunity to put their skills into practice.

Delivered by a qualified trainer, who is a practising accredited mediator, this highly-interactive six-day course will equip delegates with the skills necessary to become an effective workplace mediator, making them a valuable in-house or external resource for employers. Its realistic, practical approach, with plenty of opportunity to try out new skills, enables delegates to experience the role of mediator, as it would feel in their organisation. Constructive individual feedback throughout the course ensures continuous development. The independent OCN Accreditation gives you the chance to stand our from other mediators.

There are no prerequisites for this course but places will be limited to 12 delegates to ensure quality teaching with plenty of opportunity for individual feedback.

Places are limited to 12 to maintain quality support, book your place now.

Our training will cover:


• The mediation process and role of the mediator

• Reactions to conflict

• Underlying issues

• Remaining impartial

• Questioning, reframing, summarising

• Practical techniques to manage the mediation meeting

• Writing mediation agreements

• Co-mediation and self & peer evaluation

• Practical assessment.

Earning the OCN Accredited Mediation Practitioner qualification:

The Calm Mediation course offers the exceptional value of three levels of learning: theory, practical assessment and written assessment. Few courses provide the benefit of consolidating your learning after the teaching phase. You will have the opportunity to secure an independently recognised qualification through OCN. Most importantly, completion of this phase will give you confidence in the quality of your mediation as you begin your workplace practice.

Practical assessment: will take place on days 5 and 6, and will test the skills required of a workplace mediator in realistic cases role-played by other delegates, giving a further learning opportunity.

Written assessment: delegates will be asked to answer 15 questions in writing within two months following the course. These will consolidate your learning and enhance the self-reflection of your practice.

Upon passing both the practical and written elements, delegates will be awarded the OCN accredited mediation practitioner qualification. Under the OCN scheme, you will be awarded 9 Credits at Level 3.

Fee includes all course materials, practical assessment, accreditation and subsequent written.

This course is carefully paced to make the most of your training time.  It means that full attendance is required to fulfil the requirements and have the opportunity to achieve accreditation.

If you are unable to attend these dates, join our mailing list.