Calm Mediation, 92 Camberwell Rd, London, SE5 0EG
Restorative Justice Service

Have you been harmed by crime or conflict?

We can sometimes find it difficult to move beyond the harm that has been cause by crime or conflict.

You may ...

feel like you have not been listened to.
be left with questions that need answers for you to be able to move forward.
want to explain the impact the crime has had on you and others close to you.

What is restorative justice?

Restorative justice gives you a voice, providing a safe space to communicate or meet with the person who caused you harm.

The restorative process holds offenders to account for what they have done. It helps them to understand the consequences of their actions on others and to accept responsibility for the harm that has been caused.

Restorative justice can be accessed at any time, at a time that is right for you. You do not have to meet the person who caused you harm face-to-face. The facilitators will guide you through the process and can relay information back and forth, or you may decide to communicate by letter.

Step 1

Our case coordinator will contact you for an initial conversation.

Step 2

We will arrange for you to meet with two expert facilitators. They will listen carefully to you and what you need.

Step 3

Your facilitators will guide you through each step of the process making sure you feel safe and supported.

It is your right under the Code of Practice for Victims of Crime to receive information about and access to restorative justice. For more information about your rights, see the Victims' Code.

Frequently Asked Questions

There is considerable evidence to show that RJ helps victims to find a positive way forward from their experience of crime. Victims report feeling safer and less anxious.

Your facilitators will listen and respond to your concerns and we will contact relevant agencies to assess any potential risks. We will only contact the offender if it is safe to do so and we will always ask for your consent to share information with others.

Restorative justice can be explored at any time and there is no time limit from when the offence took place. We will support you through the process at a time that is right for you.

Restorative justice is voluntary. Both victim and offender must be willing to take part in the process and the offender must take responsibility for the harm they have caused.

The facilitators are volunteers who are fully trained RJ practitioners. All our facilitators hold a valid DBS certificate (criminal record check) and follow Calm Mediation’s Code of Conduct. They are guided by the case coordinator and have regular supervision to support best practice.

We recognise that your needs may change as you explore your options. You can withdraw from the process at any time.

You can contact us for an informal conversation by phone or email, or you can complete a self-referral form and we will contact you. If you are being supported by another service, your support worker can make a referral on your behalf by accessing our page for supporters and professionals.

Start a referral

To further explore your RJ options please complete this self-referral form.

Once the form opens, please download/print, complete in full and return it to:

Team Contact Information

9am - 5pm, Monday to Friday, with out of hours appointments available.

What our clients say about our service:

"I felt supported and safe throughout the whole process"

RJ Service User

"Thank you so much for making the meeting happen, it was extremely emotional"

RJ Service User

"Calming and caring, which was what I needed"

RJ Service User

"I thought the Facilitators were both absolutely fantastic"

RJ Service User

"The staff were very patient and kind and helped guide me through"

RJ Service User

"Truly caring and supportive throughout"

RJ Service User
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