Calm Mediation, 92 Camberwell Rd, London, SE5 0EG
Restorative Justice Service

Are you a professional seeking to make a referral to RJ?

Often, victims have needs to move beyond their experience of crime that cannot be met by traditional criminal justice processes. Each year, on average, we support 100 people affected by crime and conflict to do just that.

We have existing data-sharing agreements with all relevant criminal justice agencies to ensure that RJ is accessible to all.

Meeting the Victims' Code
Increasing victim satisfaction
Reducing re-offending behaviour

How to make a referral

RJ is a voluntary process. Making a referral will enable us to speak with the individual in more detail, giving them an opportunity to make an informed decision.

You might want to share our leaflet with them as part of your conversation. You can download this below.

Step 1

You can start a referral below. Once received, we will allocate your referral to a case coordinator who will contact the referred person.

Step 2

If it is safe and appropriate to proceed, we will assign two RJ facilitators who will support them throughout the process.

Step 3

We will let you know the outcome of the case once it has concluded.

We are a member of the Restorative Justice Council (RJC) and have held the Restorative Service Quality Mark since 2016. Our team trains and supports a panel of RJ facilitators, all of whom meet DBS and RJC practitioner criteria.

Frequently Asked Questions

We work with His Majesty’s Prison and Probation Service (HMPPS) to provide RJ to offenders who are residing in the community or who are serving a prison sentence. We will work with offender managers to arrange prison visits. If the RJ process progresses to a face-to-face meeting our facilitators will prepare the victim for a meeting at the prison.

We are a pan-London service supporting victims who live or work in London. Where appropriate we can also support victims living outside of London if the offence took place in London.

Currently, we do not accept referrals where the offence is identified as domestic abuse, but we are working with partner agencies to develop this area of specialist work.

Our RJ facilitators are trained to support victims of serious and complex cases including sexual violence and hate crime offences. We only accept referrals involving sexual violence offences from or on behalf of victims and survivors (i.e. we do not accept referrals that are initiated by the offender).

We frequently accept referrals from and on behalf of individuals who have been bereaved by crime. We will support the deceased person’s loved ones in the same way we would support other participants

Start a referral

To make a referral, please ensure you have consent to do so and choose the relevant form from the list below.

Once the form opens, please download/print, complete in full and return it to:

Team Contact Information

9am - 5pm, Monday to Friday, with out of hours appointments available.

What our clients say about our service:

"I felt supported and safe throughout the whole process"

RJ Service User

"Thank you so much for making the meeting happen, it was extremely emotional"

RJ Service User

"Calming and caring, which was what I needed"

RJ Service User

"I thought the Facilitators were both absolutely fantastic"

RJ Service User

"The staff were very patient and kind and helped guide me through"

RJ Service User

"Truly caring and supportive throughout"

RJ Service User
Why not share one of our dedicated information pages?