Workplace Mediation Service
Staff turnover is one of the more costly things to a business. We have the expertise to support employees, teams and external colleagues to keep or improve their workplace relationships through the mediation process. Our service is independent and confidential which gives the best chance of a positive outcome.
Situations we work with are varied and often involve:
Cost-effective
A swift response
Neutral and confidential
Skilled support
A mediation process can be effective in one-to-one or team situations. We work where there is high conflict, communication breakdown, social media exclusion, long term issues and much more.
We have provided support in may different organisations: schools, hospitals and public authorities, international situations, boards of trustees and executive- level situations. Our trained and accredited workplace mediators are from a wide range of backgrounds. We work around a wide range of schedules.
We often offer online introductory meetings with the mediators followed by an in-person joint mediation meeting. We find meeting in person generally improves the chances of a long-lasting outcome. However, we review this case-by-case to assess and support the conditions for the best possible outcome.
Yes, we provide mediation for staff-staff, staff-governors, staff-parent-student situations. We also excel at in-school Peer Mediation training and ongoing service support.
Yes, we offer conflict skills training, and supporting staff with this can be effective. Have a look at our training page for more on this.
Conflict between work colleagues is costly to employers and threatens the wellbeing of staff. We are happy to have a purely exploratory call to consider the options.
Please complete this no-obligation form to get a call back; it will enable us to have a productive conversation.
Team Contact Information
Mediation gives colleagues a supported environment to deal constructively with conflict and find a way forward. Compared with formal processes, it is quick, effective and relatively low in cost. It is a voluntary and step-by-step process:
Step 1
On receipt of your referral, we contact each person to explain mediation and answer any concerns. We aim to do this within two working days.
Step 2
Introductory meetings with each person (1 hour + 30 mins) – to hear their perspective, what they would like from the mediation process and to prepare for the next step.
Step 3
Joint meeting (JM) – to enable listening, discussion and generation of options that everyone can accept for the future. Usually ending with written agreement.
Our workplace mediators are from a wide range of backgrounds and are all accredited. We use a ‘co-mediation’ model, providing two mediators for all meetings. Appointments are available in person or online, including out of hours.
