Calm Mediation, 92 Camberwell Rd, London, SE5 0EG
Workplace Mediation Service

How we help to resolve disputes in the workplace

Staff turnover is one of the more costly things to a business. We have the expertise to support employees, teams and external colleagues to keep or improve their workplace relationships through the mediation process. Our service is independent and confidential which gives the best chance of a positive outcome.

Situations we work with are varied and often involve:

Workplace bullying allegations
Inter-agency working relationship issues
Special needs or protected characteristics
Mental wellbeing concerns
Long term absence
Return to work
High conflict

Why use mediation for workplace conflict?


Mediation is low cost in comparison to formal routes which can take hours of management time and fail to resolve the core issues. In over 90% of cases where colleagues meet in mediation it results in an agreement. Our follow-up supports longevity of that agreement.

A swift response

Mediation can be organised quickly, avoiding prolonged stress and returning people to productive work. It usually takes just a few hours to reach a practical resolution that is agreeable to all participants

Neutral and confidential

Mediation gives people the chance to discuss problems in confidence. With the help of a trusted third party who has no influence in the workplace or over their future career, they can try to work through the problems and find a workable solution together.

Skilled support

Our practitioners are all accredited workplace mediators who participate in regular development and supervision. If you would like to consider conflict skills training for your organisation, have a look at our affordable courses. (link to Organisation Development)

Frequently Asked Questions

A mediation process can be effective in one-to-one or team situations. We work where there is high conflict, communication breakdown, social media exclusion, long term issues and much more.

We have provided support in may different organisations: schools, hospitals and public authorities, international situations, boards of trustees and executive- level situations. Our trained and accredited  workplace mediators are from a wide range of backgrounds. We work around a wide range of schedules.

We often offer online introductory meetings with the mediators followed by an in-person joint mediation meeting. We find meeting in person generally improves the chances of a long-lasting outcome. However, we review this case-by-case to assess and support the conditions for the best possible outcome.

Yes, we provide mediation for staff-staff, staff-governors, staff-parent-student situations. We also excel at in-school Peer Mediation training and ongoing service support.

Yes, we offer conflict skills training, and supporting staff with this can be effective. Have a look at our training page for more on this.

Get started

Conflict between work colleagues is costly to employers and threatens the wellbeing of staff. We are happy to have a purely exploratory call to consider the options.

Please complete this no-obligation form to get a call back; it will enable us to have a productive conversation.

Team Contact Information

Open 9:30-5:30, Monday to Friday, with out of hours appointments available.

What is workplace mediation?

Mediation gives colleagues a supported environment to deal constructively with conflict and find a way forward. Compared with formal processes, it is quick, effective and relatively low in cost. It is a voluntary and step-by-step process:

Step 1

On receipt of your referral, we contact each person to explain mediation and answer any concerns. We aim to do this within two working days.

Step 2

Introductory meetings with each person (1 hour + 30 mins) – to hear their perspective, what they would like from the mediation process and to prepare for the next step.

Step 3

Joint meeting (JM) – to enable listening, discussion and generation of options that everyone can accept for the future. Usually ending with written agreement.

Our workplace mediators are from a wide range of backgrounds and are all accredited. We use a ‘co-mediation’ model, providing two mediators for all meetings. Appointments are available in person or online, including out of hours.

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