Calm Mediation, 92 Camberwell Rd, London, SE5 0EG
Conflict Resolution Training

Conflict resolution skills for personal or professional development

For those who wish to become a mediator or RJ facilitator, we offer high-quality affordable skills training leading to an accredited qualification and possible volunteer panel membership. Our regular open courses:

Certificate in Community Mediation Skills – 6 days (OCN accredited)
Certificate in Workplace Mediation Skills – 6 days (OCN accredited)
Calm Mediation Induction – half day (for prospective volunteers)
Calm Mediation Conversion – half day (for prospective volunteers who have trained in other disciplines)

Why train with Calm Mediation?

Our training is led by qualified trainers who are also experienced, accredited practitioners. Past delegates have appreciated their willingness to share their enthusiasm, experience and insights. Longer courses cover both theory and practice, with plenty of opportunity to practice your skills in realistic role plays.

Following successful completion you could practice your skills by volunteering in one of our services:

Frequently Asked Questions

First, complete our OCN-accredited Community Mediation Skills course. Then you will need to do our half-day Induction. Together, these will give you the skills and information you need to be part of our volunteer mediator panel, helping to deliver our services alongside experienced co-mediators. There is further information on this page about the benefits of being a volunteer practitioner with us.

Once you have gained case experience you might like to do our conversion course to Workplace Mediation. With this qualification and regular volunteering as a community mediator, you may be invited to join our panel of paid workplace mediators.

If you would like to join our panel of volunteer practitioners, you will need to complete our Induction course. These are about 3 hours each. This is because we operate a co-practitioner model and we want everyone to be familiar with our methods.

In order to ensure that our 6 day courses are right for you, we have a short, informal interview with you before confirming your course booking. You will need a good level of spoken and written English.

Yes, of course. Our courses usually have a mix of people - some who want to volunteer with us, some who don't. 

Our open courses are usually delivered at regular intervals, but please email us at to register your interest in your preferred course.

Alternatively, if you plan to use your skills in a professional setting, why not explore whether your employing organisation might like to commission dedicated training from us. See our page on  bespoke training.

Yes. Our six-day courses are accredited by OCN London which ensures they meet a required standard. Many mediators trained by us over the years have gone on to practice with other providers as volunteer and paid mediators. 

During our training we cater for vegetarians and vegans. If you have other requirements, please contact us to check.

We aim to be flexible so please check cancellation options within the descriptions for each event on our Eventbrite page. Or get in touch with a specific query.

We sometimes accept office-based volunteers who help us with various administration tasks. Sometimes these opportunities lead to paid work with us or elsewhere. We ask that you would be available for at least one regular day per week at the office. Please email us at to express your interest.

Get started

Please complete this no-obligation form to get a call back; it will enable us to have a productive conversation.

Networking opportunities
Quality standards
Certified learning

Team Contact Information

Open 9:30-5:30, Monday to Friday, with out of hours appointments available.
Why not share one of our dedicated information pages?

Why volunteer with us?

Practise and develop your skills in a rewarding setting

Training as a mediator or RJ facilitator is just the first step on the path to excellence. At Calm, you will have the chance to hone your skills alongside experienced co-practitioners providing an invaluable service to the community.

Travel expenses and DBS check

We pay out of pocket travel expenses. All of our practitioners undergo a free DBS check to safeguard our service users.

Ongoing development

We provide an annual programme of development sessions to refresh and further your skill set. Our practitioners also receive group and 1:1 supervision to reflect on and continually improve their practice.

Social events

Our practioners enjoy regular social events with us. These are an opportunity to get to know your like-minded volunteer colleagues and be part of our friendly Calm Mediation community.

What past delegates say
about our training:

"I want to get more involved to help build a more cohesive, compassionate and altruistic society"

RJ Volunteer

"I enjoy the professionalism of Calm and it’s ongoing development with the core ethos of supporting all Londoners."

Neighbour Volunteer

"I really like the people I’ve met / worked with and I have a strong sense that Calm Mediation is a well-run, caring organisation."

Neighbour Volunteer

"I have been a neighbourhood mediator since 2008 and value the opportunity to help others to resolve things which are upsetting their lives."

Neighbour Volunteer

"The training was easy to understand and I will find it easy to implement in my working and personal life. The training was not boring because they used actives and role plays that made it easier to visualise."

Workplace Training Delegate