Calm Mediation, 92 Camberwell Rd, London, SE5 0EG
Workplace Mediation Service

Grievance at work? Conflict with a colleague?

Conflict with your manager, staff or colleagues can add a lot of uncertainty and stress to your working day. We are here to help. Offering faster and more effective results than traditional ‘formal’ processes (such as taking out a grievance or legal claim), mediation is now being used to good effect in many UK workplaces. A voluntary and confidential process, mediation can address many situations including:

Working from home challenges
Return to work
Workplace bullying allegations
Special needs or protected characteristics situations

What is workplace mediation?

Mediation is a step-by-step informal process supported by a neutral third party. It gives you and your colleague a chance to get a better understanding of an issue and agree steps to put things right.

Step 1

A short call with our office team: we’ll explain mediation and answer any concerns.

Step 2

Your private introductory meetings (IMs): the mediators will hear your perspective, help you clarify your goals and prepare for the next step.

Step 3

Joint meeting (JM): the mediators enable listening and discussion. They help you explore options that everyone can accept for the future.

Confidentiality and the mediators’ neutrality provides a safe space to address issues through open and honest discussion. These are key factors in creating lasting, positive change.

Frequently Asked Questions

Start a referral below with your details and we will get in touch to explore the situation together.

Mediation can work before, after or alongside formal processes, such as grievances. We will check the detail with you to ensure you can get the most out of using the mediation process. If mediation is not appropriate, we will be clear.

We provide mediation online and/or in person. We will suggest a process that best meet the needs of everyone involved. In-person meetings are usually held at a neutral venue, not your workplace.

We are happy to work with people in different countries. Our usual practice is to have remote individual meetings, with participants travelling to a joint meeting in person where possible. However, we have successfully mediated cases entirely online.

Yes, we have mediators experienced in staff-staff, staff-parent and staff-student-parent situations. You may also like to find out about the successes of our Peer Mediation service.

Get started

Conflict between work colleagues is costly to employers and threatens the wellbeing of staff. We are happy to have a purely exploratory call to consider the options.

Please complete this no-obligation form to get a call back; it will enable us to have a productive conversation.

Team Contact Information

Open 9:30-5:30, Monday to Friday, with out of hours appointments available.

Why use mediation for workplace conflict?


Mediation is low cost in comparison to formal routes which can take hours of management time and fail to resolve the core issues. In over 90% of cases where colleagues meet in mediation it results in an agreement. Our follow-up supports longevity of that agreement.

A swift response

Mediation can be organised quickly, avoiding prolonged stress and returning people to productive work. It usually takes just a few hours to reach a practical resolution that is acceptable to all participants.

Neutral and confidential

Mediation gives people the chance to discuss problems in confidence. With the help of a trusted third party who has no influence in the workplace or over their future career, they can try to work through the problems and find a workable solution together.

Skilled support

Our practitioners are all accredited workplace mediators. They participate in regular development and supervision to support their practice. If you would like your organisation to consider conflict skills training, have a look at our training page.
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