Workplace Mediation Service
Conflict with your manager, staff or colleagues can add a lot of uncertainty and stress to your working day. We are here to help. Offering faster and more effective results than traditional ‘formal’ processes (such as taking out a grievance or legal claim), mediation is now being used to good effect in many UK workplaces. A voluntary and confidential process, mediation can address many situations including:
Mediation is a step-by-step informal process supported by a neutral third party. It gives you and your colleague a chance to get a better understanding of an issue and agree steps to put things right.
Step 1
A short call with our office team: we’ll explain mediation and answer any concerns.
Step 2
Your private introductory meetings (IMs): the mediators will hear your perspective, help you clarify your goals and prepare for the next step.
Step 3
Joint meeting (JM): the mediators enable listening and discussion. They help you explore options that everyone can accept for the future.
Confidentiality and the mediators’ neutrality provides a safe space to address issues through open and honest discussion. These are key factors in creating lasting, positive change.
Start a referral below with your details and we will get in touch to explore the situation together.
Mediation can work before, after or alongside formal processes, such as grievances. We will check the detail with you to ensure you can get the most out of using the mediation process. If mediation is not appropriate, we will be clear.
We provide mediation online and/or in person. We will suggest a process that best meet the needs of everyone involved. In-person meetings are usually held at a neutral venue, not your workplace.
We are happy to work with people in different countries. Our usual practice is to have remote individual meetings, with participants travelling to a joint meeting in person where possible. However, we have successfully mediated cases entirely online.
Yes, we have mediators experienced in staff-staff, staff-parent and staff-student-parent situations. You may also like to find out about the successes of our Peer Mediation service.
Conflict between work colleagues is costly to employers and threatens the wellbeing of staff. We are happy to have a purely exploratory call to consider the options.
Please complete this no-obligation form to get a call back; it will enable us to have a productive conversation.
