Calm Mediation, 92 Camberwell Rd, London, SE5 0EG
Peer Mediation

Award winning Peer Mediation Service

Since [year], we’ve been working in education settings to train and support students to help their peers to resolve conflict.

Schools providing this innovative approach report the many benefits it brings for the whole school community. Our service has won numerous awards over the years, including Best Peer Mediation Scheme 2022 in the Civil Mediation Council’s annual awards.

Marking the 10th anniversary of our peer mediation scheme in Bacon’s College, this video hears about its impact on the school and its student mediators.

Image

What is Peer Mediation?

Peer mediation is an effective approach to remedy conflict within primary and secondary schools, colleges, universities, and other youth settings.

Students are trained to provide mediation for other students experiencing conflict. Guided by clear principles and a code of conduct, the mediators help their peers to consider how the problem has come about and what the impact has been. They assist them to agree how to put things right or avoid it happening again. Problems are resolved quickly and constructively.

Peer Mediation addresses:

Bullying
Fighting
Rumours
Social media & text bullying
Falling out / arguing with friends
Students returning from exclusion
Parent / family members' involvement in disputes

Benefits for student mediators:

They learn to understand everyday conflict and how to help resolve it, dealing sensitively with those who are upset or angry. 
They develop team-work, listening and communication skills.
They acquire negotiation skills and can lead others in forward thinking, helping them to explore options to resolve disputes.
They tend to become more focused, less likely to be involved in conflict themselves, and to have a positive general influence on their peers.
In a world where so-called ‘soft skills’ are valued more than ever, peer mediators stand out from the crowd when applying for university and jobs.

Benefits for the school community:

Conflict situations are nipped in the bud early on, before they escalate, returning students’ focus to their academic work.
Exclusions may be prevented as behaviour and relationships with other students and staff improve.
Teachers can focus more of their time and energy on teaching.
Students receiving mediation learn skills and gain insights to help them deal well with future conflicts.
The whole-school approach teaches and demonstrates life skills that can help students talk about sensitive, challenging issues with respect and tolerance - principles that underpin our society.
Over time, bullying and conflict is reduced, exclusions decrease, attendance is improved.

Thinking of introducing Peer Mediation in your school or college? 

Mel Bruce

Mel Bruce

Peer Mediation Coordinator

We’d be pleased to speak with principals, pastoral managers or others who want to explore how peer mediation could benefit their own school, college or university. Contact us today

Still have questions?

Use the form below to submit and enquiry and a member of our team will be in touch.

What does our Peer Mediation service offer?

Our service is tailored to meet the requirements of each school. We work with them to agree scheme specifics but broadly, it works as follows:

At the start of each school year, we recruit and train students to become peer mediators. Applicants go through a thorough selection process and training course followed by an assessment from professional mediators. To foster a whole-school approach to mediation, we provide an introductory workshop for teaching and non-teaching staff. 

Cases are referred by school staff to the co-ordinator who then allocates two mediators to handle each case. Complex cases are co-mediated with a Calm Mediation mediator.

Our scheme co-ordinator provides ongoing support and supervision for the peer mediators. They come together in weekly meetings to discuss cases - an invaluable opportunity to learn and develop.

Regular meetings with school leadership allow us to gain feedback and facilitate the success of the scheme.

To support a whole-school approach we also offer:

Our service is tailored to meet the requirements of each school. We work with them to agree scheme specifics but broadly, it works as follows:

Engaging sessions to challenge students to think about everyday conflict and try constructive approaches to resolving it.

This training is designed to boost the communication skills and self-awareness of prefects, helping them to excel in their role.

We can bring in experienced mediators to address staff-staff, parent-staff, or parent-parent conflict which can have a disruptive effect on the wider community.

Unique to our Peer Mediation service is the opportunity for the mediators to gain experience outside of school. In the past, through Calm Mediation’s other services, our young mediators have volunteered on conflict cases involving residents’ groups, young people, neighbours, and faith groups. Their support has been invaluable, and their maturity commented on by others present. Peer mediators gaining this additional experience report increased emotional intelligence, confidence, leadership, and communication skills.

The sort of issues dealt with by the youth mediators include:

• bullying

• fighting

• rumours

• social media & text bullying

• falling out / arguing with friends

• students returning from exclusion

• parent/ family members' involvement in disputes

How Does Mediation in Schools Work?

At the start of each school year, we recruit and train students to become Peer Mediators. Applicants go through a thorough selection process of a written application, an interview and, if successful, a 5-day training course followed by an assessment from professional mediators.

Once trained, Calm Mediation provide the support and supervision needed for the peer mediators to deliver a mediation service for students throughout the school or college. Cases are referred by teachers and all staff via secure internal email, Calm Mediation then allocates a case to two mediators. Complex cases are co-mediated with a Calm Mediation mediator.

Cases are discussed at weekly supervision meetings.

We realise that one size does not fit all. Our service will be tailored to meet your requirements in your school. It will be your service in terms of training dates, allocating referrals, and situations that can be dealt with.

We have seen the incredible benefits that come from having Peer Mediation in schools and we are looking to speak with principals, pastoral managers or any members of the school’s staff who want to find ways of collaborating for the way forward.

Positive Effect on Students

Mediators are trained to understand and practice the mediation process. All the while being guided by its principles, supporting ethical, good practice and being aware of the code of conduct for providing a confidential service to their peers. It is important for them to treat these situations seriously with the necessary sensitivity. They learn to understand conflict and deal with upset, angry clients. They learn about working as a team, their active listening and communication skills improve, and they learn to read and employ positive body language.

They acquire negotiation skills and can lead forward thinking along with the exploration of options to resolve disputes. Mediators do not tell clients what to do; they help them look at ways to understand how this situation has come about, how it has made each of the clients feel and how they can avoid it happening again in the future.

The trained mediators tend to become more focused and less likely to be involved in a conflict at school. This has a positive influence on their peers whether in the mediation setting or in the general school environment. The young mediators now see everyday conflict in a more positive way, and they now know how to help resolve it.

Impact of Peer Mediation on the School Community

Peer mediation can help address behaviour without removing the student from the school environment. Students learn to resolve ongoing conflicts by using the mediation process to recognise the need to gain better understanding of their situation, along with the future focused benefits of mediation. They can do this in a confidential setting, without an audience, enabling them to focus on what has happened, the impact it has had on both parties and what is needed for each of them to be able to move forward and start afresh. Those who have been able to resolve their dispute are better able to focus on their academic work. Exclusions may be prevented as behaviour and relationships with other students and staff improve.

The school community will benefit further by allowing issues to be dealt with through constructive dialogue and agreement, rather than unnecessary escalation. Conflict situations are nipped in the bud early on, giving our teachers more time and energy to teach.

Peer mediation allows all students to grow in a whole school approach; teaching them life skills that can help them talk about sensitive, challenging, and controversial issues, while creating respect and tolerance - principles that underpin our society.

To foster the whole school approach to mediation, the Peer Mediation service also provides training for teaching and non-teaching staff in an introduction to peer mediation workshop. This encourages support and involvement from all staff members and allows for referrals from different members of the school community. Regular meetings allow us to gain feedback and facilitate the growth of each service in each school.

Over time, bullying and conflict is reduced, exclusions decrease, attendance is improved.

Other Ways We Support the School

Mediation awareness sessions to a whole year group while remaining in their tutor group. These sessions can be used in a PHSE setting or other. The sessions are filled with different scenarios, engaging students to think about conflictual situations, what they would do, how they would feel and the consequences of their actions. And to explore together how else we can better deal with these situations.

Prefect training. In collaboration with your school, we can create a training session that includes listening, body language, looking at themselves and finding out how others might perceive them and what is expected of them as prefects.

Conflicts between staff members

Parental conflict & parent on parent conflict

Again, this can be tailored to the needs of your school.

Youth Mediators in the Community

Unique to our peer mediation scheme is the opportunity for the mediators to be involved outside school as co-mediators on community cases. In the past, our young mediators have volunteered on cases involving residents’ groups, young people, anti-social behaviour, neighbours, and faith groups. Their support has been invaluable, and their maturity commented on by others present.

Because of this broad range of casework, peer mediators report increased emotional intelligence, confidence, leadership, communication skills and greater maturity. Mediation skills have helped students to stand out when they apply for university and jobs. Many have gone on to take up leadership roles at school and use mediation skills in the workplace.

Mel Bruce

Mel Bruce

Peer Mediation Coordinator

Thinking of setting up a youth mediation service in your school or peer mediation training for your students?

Why your institution should include Peer Mediation

Reduces disciplinary actions

Peer mediation helps to reduce the need for disciplinary actions, such as suspensions and expulsions, by providing a safe and respectful space for students to resolve their conflicts. This allows teachers to focus on educating students and creating a more orderly and productive learning environment, rather than managing disruptive behavior.

Increases student engagement

By giving students the opportunity to take an active role in resolving conflicts, they feel more invested in the outcome and are more likely to take an active role in the process. This can lead to greater buy-in and a sense of ownership over the resolution, which can in turn increase the chances of a successful outcome. Additionally, involving students in the mediation process can provide them with a sense of empowerment and can help build their confidence, which can contribute to a more positive school environment. By increasing student engagement, peer mediation can foster a sense of community and collaboration, and can help students feel more connected to their school and peers.

Improves school culture

Peer mediation promotes a positive school culture by encouraging students to take an active role in resolving conflicts and promoting a sense of community responsibility. This fosters a more supportive and inclusive learning environment for students, which can be particularly beneficial for students who are struggling in other areas of their life.

Improves academic performance

By reducing the amount of time spent on disciplinary actions and promoting a positive school culture, peer mediation can improve academic performance and create a more supportive learning environment for students. This can lead to better educational outcomes for students, and make it easier for teachers to achieve their academic goals. Peer mediation can also help students develop important skills, such as communication, problem-solving, and empathy, that will be valuable to them both in and out of the classroom.

What our clients say about our Peer Mediation Service

Learn more

For more on our Peer Mediation Service, see news, case studies and testimonials published below: